Privacy Policy

Effective date: October 1, 2026

Bishop Brothers Air LLC, doing business as Bishop Brothers Air Conditioning (“Bishop Brothers,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request service, submit an advertising or contact form, book an appointment, call us, text us, or otherwise interact with our business.


1. Information We Collect

We may collect information you provide directly to us, including:

  • Your name
  • Telephone number
  • Email address, if provided
  • Service address, including city, state, and ZIP code
  • Preferred appointment date or time
  • Information about your air-conditioning system or requested service
  • Messages, questions, and other information you provide
  • Appointment, service, transaction, and customer-support records

When you use our website or online booking services, we and our service providers may also collect technical information such as your IP address, browser type, device information, pages viewed, referral source, and interactions with the website.


2. How We Use Information

We may use personal information to:

  • Respond to service requests and inquiries
  • Schedule, confirm, change, and complete appointments
  • Call or text you concerning your inquiry or requested service
  • Provide estimates, diagnostics, repairs, maintenance, and installations
  • Process payments and maintain service records
  • Provide customer support
  • Improve our website, advertising, and services
  • Prevent fraud, misuse, or security incidents
  • Comply with legal, regulatory, licensing, and accounting requirements
  • Send promotional communications when permitted by law and with any consent required


3. Calls and Text Messages

When you provide your telephone number and request service, we may call or text you about your inquiry, appointment, technician arrival, service updates, estimates, invoices, and related customer-service matters.


Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages or HELP for assistance. You may also contact us using the information below.


Where required by law, we will obtain separate consent before sending automated marketing or promotional text messages. Consent to receive marketing messages is not a condition of purchasing goods or services.


We do not sell or share mobile telephone information or text-message consent with third parties or affiliates for their independent marketing or promotional purposes. We may provide information to vendors that help us deliver messages or operate our service, but only as necessary to perform those services for us.


4. How We Disclose Information

We may disclose personal information to service providers that assist us with operating our business, including:

  • Housecall Pro and other scheduling, customer-management, communication, invoicing, and payment providers
  • Meta Platforms when you submit a Facebook or Instagram lead form or interact with our advertisements
  • Website hosting, analytics, advertising, and information-technology providers
  • Professional advisers such as accountants, insurers, and legal advisers
  • Government authorities when disclosure is required by law


These providers may process information on our behalf or according to their own applicable privacy policies.

We may also disclose information when reasonably necessary to protect our rights, customers, employees, property, or safety; investigate fraud or misuse; comply with legal obligations; or complete a merger, financing, sale, or transfer of all or part of the business.


We do not sell personal information for money.


5. Cookies and Analytics

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure advertising performance, and improve our services.

Your browser may allow you to block or remove cookies. Some website features may not function properly if cookies are disabled.


6. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and warranty records, comply with legal and accounting requirements, resolve disputes, and enforce agreements. Retention periods may vary depending on the information and why it was collected.


7. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no website, transmission, or storage system can be guaranteed to be completely secure.


8. Your Choices and Privacy Requests

You may contact us to:

  • Ask what personal information we maintain about you
  • Request correction or deletion of your information
  • Update your communication preferences
  • Withdraw consent where applicable
  • Opt out of marketing communications


We may need to verify your identity before completing certain requests. Some information may be retained when required for legal, accounting, warranty, fraud-prevention, or legitimate business purposes.


9. Third-Party Services and Links

Our website, advertisements, and booking process may link to or use third-party services, including Meta and Housecall Pro. Their handling of information is governed by their own privacy policies. We encourage you to review those policies.


10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If we learn that such information was collected, we will take reasonable steps to delete it.


11. Changes to This Policy

We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date.


12. Contact Us

For questions or privacy requests, contact:

Bishop Brothers Air LLC
Doing business as Bishop Brothers Air Conditioning
Website: https://www.bishopbro.com
Email: AC@BishopBro.com
Phone: (561) 465-4786
Service area: Boca Raton and surrounding South Florida communities